IT Support Specialist

Position Title: IT Support Specialist

Department: Information Technology

Kroll Bond Rating Agency, Inc. (KBRA) is seeking an IT Support Specialist to join its growing Technology Team. This person will work as an integral team member located in KBRA s Dresher, PA office. This role will carry the primary responsibilities of supporting developers as well as end users in a fast-paced environment, which includes Windows 10/Macintosh laptops, Cisco/Polycom IP phones and Android/Apple smartphones. Occasional travel to our NY and MD offices will be required.

About the Job

You will deploy, troubleshoot and support Windows 10/Macintosh laptops for our developers/end users, configure VOIP phones, configure mobile email (AirWatch) and assist with the onboarding/offboarding processes in our PA office (80+ employees). You will also be responsible to maintain our asset management processes, log support tickets and will be the primary liaison between the development and support teams. You may also occasionally work with vendors/other internal technology teams to assist with troubleshooting escalated infrastructure issues if needed.

Our development team consists of developers working in multiple software languages on a variety of platforms. This includes C# development on Windows, PHP, Python and JavaScript development on Windows/Macintosh and Linux via virtualization methods. You will work closely with the software developers, DevOps engineers and the rest of IT to problem solve, escalate issues and provide amazing customer service.

About You

You can work in a fast-paced and dynamic environment with minimal supervision. Excellent interpersonal and communication skills. Detail oriented. Ability to troubleshoot outside the box for support issues, especially with the dynamic scenarios our development team may encounter. Strong problem solving, analytical, communication skills and have working experience and familiarity with the following processes, technologies & qualifications:

  • 5+ years of experience working in IT support, senior level support preferred.
  • Experience supporting a development environment a plus.
  • Computer Science degree or similar preferred.
  • Strong Windows/Mac OS experience. Mac experience required.
  • Active Directory experience required.
  • Microsoft Office 2016/365 experience required.
  • Knowledge/experience with OS deployment preferred.
  • Virtualization support experience at the desktop level preferred (Vagrant, VirtualBox).
  • Containerization experience preferred (Docker).
  • Apple Certified Macintosh Technician (ACMT) Certifications preferred.
  • Basic knowledge of software development in C#, PHP, Python or JavaScript preferred.
  • Familiarity with security applications/processes a plus.
  • JAMF experience a plus.
  • Experience working with shell scripting a plus.

About Us

Kroll Bond Rating Agency (KBRA) is a full service global rating agency whose mission is to set a standard of excellence by providing users of our ratings with transparent, responsive and timely analysis. KBRA offers market participants an alternative solution by delivering in-depth research as well as the tools needed to make informed investment decisions. With over 300 employees globally across the United States and Europe, KBRA is headquartered in New York with additional offices in Pennsylvania, Maryland and Dublin, Ireland. The experienced and extensive team expands across the Structured Finance, Public Finance, Financial Institutions, Project Finance, Insurance and Corporate markets collectively publishing over 10,000 ratings.

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